Wipro Hiring AdministratorWipro Off Campus Drive2022Hiring freshers for Associate – Web Publisher can apply for this position. The detailed eligibility and application process are given below.
Recruitment :
Company Name
Wipro
Post Name
Programmer Analyst Trainee
Degree
Any Graduate
Batch
2018, 19, 20, 21, 22
Salary
6 LPA
Experience
Fresher
Location
New Delhi
Role Purpose
The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction
Perform
Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high prioritytickets/ service Installing and configuring software/ hardware requirements based onservice requests 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations Provide application/ user access as per client requirements andrequests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction Coordinate with on-site team for complex problem resolution andensure timely client servicing Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manne
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