Wipro Hiring Administrator Wipro Off Campus Drive 2022

Wipro Hiring Administrator Wipro Off Campus Drive 2022 Hiring freshers for Associate – Web Publisher  can apply for this position. The detailed eligibility and application process are given below. 


Recruitment :

Company NameWipro 
Post NameProgrammer Analyst Trainee
DegreeAny Graduate
Batch2018, 19, 20, 21, 22
Salary6 LPA
LocationNew Delhi

Role Purpose

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction


      Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
        Provide an acceptance and immediate resolution to the high prioritytickets/ service
          Installing and configuring software/ hardware requirements based onservice requests
            100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
              Provide application/ user access as per client requirements andrequests to ensure timely solutioning
                Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
                  Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
                    Coordinate with on-site team for complex problem resolution andensure timely client servicing
                      Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manne

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